Customer service

The IXXI cards are 0.3 mm thick and are made of high-quality synthetic paper. This material is water proof, UV resistant and does not tear or warp.

The print can however discolor when it is frequently exposed to UV-light.

The cards are available in the following formats:

Collage: 20x20cm or 10x10cm

Enlargement: 20x20cm

Pixel: 14x14cm or 10x10cm

An IXXI is delivered including the following parts:



Note: this does not apply to the refill option, which is used to order additional cards.

For sure! Go to Tools & Extras, there you’ll find Hanging Kits and Tool Kits. IXXI refill is exclusively used to order cards. You may order separate cards with your own image material or with image bank images. They’re available starting from 2 cards for the Original 20x20 cm cards or 12 cards for the 10x10 cm Mini cards.

"Order Directly IXXI's" are fixed-size products, which can be ordered directly. They are marked with a grey ‘sticker’ in IXXI’s collection. These products were designed especially by and for IXXI and can, for example, be printed on both sides or provided with a special, modular option. This is also where you’ll find a series of unique ‘pixel’ products.

Unfortunately not. The "Order Directly IXXI's" are only available in the offered sizes.

No, that's not possible, since the cutting margin is different.

Original

Size of each card: 20x20 cm

• A real eye-catcher for your interior
• Perfect for big surfaces
• Easy to spread picture on several cards

Mini:

Size of each card: 10x10 cm

• Perfect for snap-shots & smartphone pictures
• Easy and fast exchange of pictures
• Beautiful collection of moments on a small surface

Yes, that’s possible! The IXXI cards are 0.3 mm thick and are made of high-quality synthetic paper. This material is water proof, UV resistant and does not tear or warp.

The print can however discolor when it is frequently exposed to UV-light.

We advise to clean your IXXI with a dry or slightly wet cloth. Please don't rub, since this could damage the print, but speckle softly until your IXXI is clean again.

Perhaps the gift card landed in your spam/unwanted email box. Did you have a look there? If you can’t find it, please send us an e-mail and we will find it for you in no time.

An IXXI gift card is valid for three years. This applies to e-mail gift cards as well as postal gift cards.

An IXXI gift code can be entered whilst at the online shopping basket. Here you will see a special header with the text ‘Do you have a gift code? Click here’. The discount will automatically be deducted before you start the payment procedure.

Sure you can! In case you’ve spent less than the amount on the gift card, the remaining amount will still be available. You can just use the code for a next order.

You can choose between a digital Giftcard and a printed Giftcard. You will receive the digital Giftcard directly by mail, the printed Giftcard will be sent out the next day. It is possible to a personal message on the Giftcard. If you enter the code during the check-out in your shopping basket the code will be activated.

A Gift Box includes a unique giftcode, six theme cards with double-sided print and the necessary tools to hang the collage. Choose a certain theme and surprise your friends and family with the most beautiful photo present! With the unique code in the giftbox it’s possible to order single cards, the next step is to complete and hang the IXXI with the delivered tools.

Below you find a step-by-step explainer video which explains how to use it.

The module consists of 4 steps:
1 Choose your size
2 Select your images and drag them onto the IXXI
3 Personalise your IXXI with the various editing tools (filters - frames – text)
4 Choose the tool colour.

We are sorry to hear that the module doesn’t seem to be working for you. You might want to try switching web browsers. There is a possibility that your difficulties stem from there. In case you are working with Internet Explorer you will need a version higher than 8. Otherwise, Mozilla Firefox or Google Chrome are good alternatives.

Sometimes, cleaning up cookies and browser history might do the trick, as well.

No, you don’t have to. You can just upload rectangular images and use the module to determine the crop. You can zoom in and out and move the image within the square frame.

In step 3 of the IXXI module, you can edit your images. You can add filters, text or choose to use a frame.

You can use the following image formats to create an IXXI: jpeg, jpg and png.

Quality requirements enlargement

Enlargements are possible with 20x20 cm cards. For the best results, use an image that has between 500 and 1000 pixels. If your image is five cards wide (100 cm, each card measuring 20 cm x 20 cm), then the image should be between 2,500 and 5,000 pixels.

Quality requirements collage

You can choose between either 10x10 cm cards or 20x20 cm. If you choose to use 10x10 cm cards, you'll get the best results if your image is between 280 and 500 pixels per card. If you want to use the 20 x 20 cm format, you'll get the best results if your image is between 500 and 1,000 pixels per card.

You'll find everything you need to know about the requirements for image quality here. Still not sure? Feel free to contact us!

If you don’t see a red exclamation mark appear when using the IXXI module, your images are of a good enough technical quality. If you do get a warning, however, this means that your images do not have the right quality or resolution. In short: the image quality is not high enough, which will result in the print looking pixelated or somewhat gritty.

Don’t forget to check the image’s aesthetic quality as well: is it in focus? This is not measured by the module. You can check for sharpness by zooming in on the image on your PC or smartphone.

When you zoom in on your IXXI in the module, it might get blurry. This depends on your screen resolution. If you don’t get a red exclamation mark in your design and the visual quality (?) is good, there is no problem.

The resolution required in order to properly display an image on a computer screen isn’t as high as for printing. You’ll need a higher resolution for this. Quite possibly the image looks great on your screen, but it may not be suitable for print. In case a poor or average quality is indicated, we recommend you to choose another image or decrease the size of your IXXI.

No, a photo print goes through a different process than a digital IXXI print. Glossy paper is often used for photographs, whereas IXXI uses matte, synthetic paper. Colours may appear differently.

No, you don’t have to. You can just upload rectangular images and use the module to determine the crop. You can zoom in and out and move the image within the square frame.

Yes, that’s possible. Please note that a colour difference with a black-white or sepia filter is possible, since the individual colour compensation is different. Deep colours are made of several colours. If the light incidence and colour intensity of the new picture is significantly different, it’s possible that a colour difference appears.

The prints can also discolor when it is frequently exposed to UV-light.

It is possible that you will notice a small colour difference. One reason could be your colour screen settings. The colours can look different on each screen, depending on the settings. It is possible to design your IXXI in RGB and CMYK colour. RGB colours will be converted to CMYK colours during the printing process. Therefore bright colours might be printed darker then displayed on the original picture.

The example is no printing preview, but a digital overview of your IXXI. If you don’t see an explanation mark, the technical quality is sufficient. But it’s important that you also check the visual quality of your pictures(s), because the online module can’t check this quality. In order to do so, open your picture on your computer or laptop and zoom in – when the picture is pixelated or appears blurry, we advise to use another picture.

Certainly! You’ll need a ‘my IXXI’ account though. Simply create an account by clicking on login at the top right of your screen. We will save your design for 45 days at most.

First of all, we advise you to change browsers. There is a possibility that your difficulties stem from there. In case you are working with Internet Explorer you will need a version higher than 8. Otherwise, Mozilla Firefox or Google Chrome are good alternatives.

If this doesn’t help, you can easily request a new password. You can do this by clicking on the ‘Forgot my password’-button.

In the explainer video we guide you step by step through the easy design and ordering of an IXXI. 

"Order Directly IXXI's" are fixed-size products, which can be ordered directly. They are marked with a grey ‘sticker’ in IXXI’s collection. These products were designed especially by and for IXXI and can, for example, be printed on both sides or provided with a special, modular option. This is also where you’ll find a series of unique ‘pixel’ products.

For sure! Go to tool, there you’ll find Hanging Kits and Tool Kits. IXXI refill is exclusively used to order cards. You may order separate cards with your own image material or with image bank images. They’re available starting from 2 cards for the Original 20x20cm cards or 12 cards for the 10x10cm Mini cards.

If you go to Tools & Extras, you will also find additional Hanging Kits and Tool Kits.

Yes you can, this is the joy of IXXI! When you choose a refill order, you only order cards (without any tools). They’re available starting from 2 cards for the Original 20x20cm cards or 12 cards for the 10x10cm Mini cards.

Perhaps the order confirmation ended up in your spam or junk mail. Have you checked? If you can’t find it there, please send us an e-mail. 

It’s possible that the text looks displaced on the order confirmation. The picture of the IXXI is compressed in order to show all cards of the IXXI. Therefore it’s possible that the text looks displaced but that’s not the case; we will print the text as shown in the online module before you confirmed the IXXI.

That depends on two factors: the type of product and its size. After you’ve selected your product, you’ll be asked to provide the measurements. The calculator will indicate the corresponding price. IXXIs from the special collection have a fixed size and price. IXXI is available starting from € 33.50 (60 x 80 cm).
Please pay attention: the prices do not include shipping costs.

The costs for shipping in the Netherlands, Belgium and Germany are € 3,95. For delivery in other countries, click here.


IXXI cannot be held responsible for additional costs such as taxes or import-/customs taxes that apply outside the EU. These costs will have to be paid directly by the customer, at all times.

In case you chose to pay afterwards through Klarna, then things are a bit different. As soon as your IXXI has been shipped, you will receive a digital invoice from Klarna. You will have 14 days tot pay this invoice into the account number stated on the invoice. Through My Klarna, you can get a complete overview of invoice or payment. Any other questions about the invoice or payment? Get in touch with Klarna.

An IXXI gift code can be entered whilst at the online shopping basket. Here. you will see a special header with the text ‘Do you have a gift code? Click here’. The discount will automatically be deducted before you start the payment procedure.

You can expect your IXXI to be delivered 4 or 5 days after you placed your order. Click here for an overview for shipment costs per country. 

Please click here for an overview of all the countries IXXI delivers to and the accompanying shipping costs.

When you are ready to hang up the IXXI, we recommend that you read the instructions carefully beforehand. Have you lost the instructions? Watch the demo or read the instructions here.

An IXXI is supplied with a standard hanging system: a hanging tool, Monos, tesa® Powerstrips and drawing pins. Click the IXXI together using the click stick and cut and use the hanging tool to hang up the IXXI. Mount the Monos to the wall using the tesa Powerstrips and drawing pins if necessary.

TIP: Do you have a dark coloured IXXI? Then use gloves when you click your IXXI together to prevent any fingerprints.

Do you have an IXXI with a transparent hanging strip? This works slightly differently. Click here to see the demo.

Beneath the Mono, a piece of the tesa Powerstrip is visible. The Mono will come loose by gently pulling on this piece of the tesa Powerstrip.

The tesa Powerstrip sticks to the topcoat (e.g. plaster) of your wall. Be mindful to detach the Powerstrip with utmost care by slowly pulling it in a downwards direction. Keep the tesa Powerstrip parallel to the wall instead of pulling it towards you. Use your other hand to keep the Mono in place.

IXXI cards are made of a strong material that doesn’t crease. If light force is applied to remove the cards from the connecting pieces, they won’t get damaged. It is recommended to push the connecting piece in the opposite direction. 

An IXXI is delivered with a standard hanging system: a hanging strip, Monos, tesa Powerstrips and pushpins.
The tesa Powerstrips affix best to a smooth, clean, hard and nonporous surface. With the pushpins, the IXXI can be attached on rough plaster, rough cement paint or vinyl wallpaper.

Besides the accessory tesa® Powerstrips, there are also special tesa® Powerstrips for textured walls available. These are called tesa® Powerstrips for plaster. They stick better to textured surfaces and can be bought in most hardware stores.

As an alternative to the hanging tool, you could also choose to mount the IXXI to a thin wooden strip. Drill holes and screw the strip to the wall, then mount the Mono to the strip using the hanging tool as described in the instructions.

Once your order has been placed it cannot be cancelled. 

IXXI offers you the possibility to create your own unique wall decoration. The size is up to you; position the image as you like and select a color for the connecting tools.
A unique product originates, entirely composed according to your wishes.
Concequently, IXXI’s which are created with the help of our online module can not be returned.
On the other hand, our Order Directly IXXI's have fixed dimensions and can not be customized. Therefore, these IXXI’s can be returned. These IXXI's are recognizable by the black ‘Shopping Cart’ button.



You can contact us within 14 working days after receiving your IXXI to discuss the further handling. Your e-mail will be processed within one working day. The amount paid will be refunded within 5 working days after receiving the IXXI back. Shipment costs for returning will be for account of the buyer.
Did you buy your IXXI somewhere else than in our web shop? Please contact the relevant seller.

If the design, material or production of the product is flawed, you are entitled to have the product repaired by IXXI. Or, if product repair is not possible, you are entitled to have it replaced by IXXI.

IXXI does not guarantee that its supplied products can resist ultraviolet radiation or any other environmental factors.

No warranty applies to damages arising from the incorrect use or application of the products supplied.

The proof of purchase (the order confirmation upon payment) is the certificate of guarantee. If repair or replacement is not possible, IXXI is entitled to repudiate the agreement and to credit you for the entire sum.

The IXXI cards are made of synthetic material, which might cause cards to stick together. Did you check if the missing card wasn’t just stuck to another one?

If this is not the case, please contact us and send a picture and order number. We will gladly help you out.

Please note that a colour difference with a black-white or sepia filter is possible, since the individual colour compensation is different. Deep colours are made of several colours. If the light incidence and colour intensity of the new picture is significantly different, it’s possible that a colour difference appears.

The prints can also discolor when it is frequently exposed to UV-light.

It is possible that you will notice a small colour difference. One reason could be your colour screen settings. The colours can look different on each screen, depending on the settings. It is possible to design your IXXI in RGB and CMYK colour. RGB colours will be converted to CMYK colours during the printing process. Therefore bright colours might be printed darker then displayed on the original picture.

The preview shown in the module is no printing preview, but a digital overview of your IXXI. If you don’t see an explanation mark, the technical quality is sufficient. But it’s important that you also check the visual quality of your pictures(s), because the online module can’t check this quality. The visual quality of your IXX is probably not sufficient, order to test this open your picture on your computer or laptop and zoom in – when the picture is pixelated or appears blurry, we advise to use another picture. If the visual quality of your picture is good, please contact our customer service.