Customer service

The IXXI cards are 0.3 mm thick and are made of high-quality synthetic paper. This material is water proof, UV resistant and does not tear or warp.

The print can however discolor when it is frequently exposed to UV-light.

The IXXI card format is always 20x20 cm unless otherwise specified in the product description. 

An IXXI is delivered including the following parts:



Note: this does not apply to the refill option, which is used to order additional cards.

For sure! Go to ‘products’ and there you’ll find supplementary order and parts. IXXI refill is exclusively used to order cards. You may order separate cards with your own image material or with image bank images. They’re available starting from 4 cards. If you go to 'tools', you will also find additional connecting pieces, tesa Powerstrips and blank images.

"Order Directly IXXI's" are fixed-size products, which can be ordered directly. They are marked with a grey ‘sticker’ in IXXI’s collection. These products were designed especially by and for IXXI and can, for example, be printed on both sides or provided with a special, modular option. This is also where you’ll find a series of unique ‘pixel’ products.

Unfortunately not. The "Order Directly IXXI's" are only available in the offered sizes.

Perhaps the gift card landed in your spam/unwanted email box. Did you have a look there? If you can’t find it, please send us an e-mail and we will find it for you in no time.

An IXXI gift card is valid for three years. This applies to e-mail gift cards as well as postal gift cards.

An IXXI gift code can be entered whilst at the online shopping basket. Here you will see a special header with the text ‘Do you have a gift code? Click here’. The discount will automatically be deducted before you start the payment procedure.

Sure you can! In case you’ve spent less than the amount on the gift card, the remaining amount will still be available. You can just use the code for a next order.

Below you find a step-by-step explainer video which explains how to use it.

The module consists of 4 steps:
1 Choose your size
2 Select your images and drag them onto the IXXI
3 Personalise your IXXI with the various editing tools (filters - frames – text)
4 Choose the tool colour.

We are sorry to hear that the module doesn’t seem to be working for you. You might want to try switching web browsers. There is a possibility that your difficulties stem from there. In case you are working with Internet Explorer you will need a version higher than 8. Otherwise, Mozilla Firefox or Google Chrome are good alternatives.

Sometimes, cleaning up cookies and browser history might do the trick, as well.

No, you don’t have to. You can just upload rectangular images and use the module to determine the crop. You can zoom in and out and move the image within the square frame.

In step 3 of the IXXI module, you can edit your images. You can add filters, text or choose to use a frame.

You can use the following image formats to create an IXXI: jpeg, jpg and png. Each IXXI card will get the best result if the image contains between 500 and 1000 pixels. So if your image is going to be 5 cards wide (100 cms), and each single card is 20x20cms, the image needs to contain between 2500 and 5000 pixels.

Here you can find the complete guidelines for images. Having doubts? Don’t hesitate to contact us!

If you don’t see a red exclamation mark appear when using the IXXI module, your images are of a good enough technical quality. If you do get a warning, however, this means that your images do not have the right quality or resolution. In short: the image quality is not high enough, which will result in the print looking pixelated or somewhat gritty.

Don’t forget to check the image’s aesthetic quality as well: is it in focus? This is not measured by the module. You can check for sharpness by zooming in on the image on your PC or smartphone.

When you zoom in on your IXXI in the module, it might get blurry. This depends on your screen resolution. If you don’t get a red exclamation mark in your design and the visual quality (?) is good, there is no problem.

The resolution required in order to properly display an image on a computer screen isn’t as high as for printing. You’ll need a higher resolution for this. Quite possibly the image looks great on your screen, but it may not be suitable for print. In case a poor or average quality is indicated, we recommend you to choose another image or decrease the size of your IXXI.

No, a photo print goes through a different process than a digital IXXI print. Glossy paper is often used for photographs, whereas IXXI uses matte, synthetic paper. Colours may appear differently.

No, you don’t have to. You can just upload rectangular images and use the module to determine the crop. You can zoom in and out and move the image within the square frame.

Certainly! You’ll need a ‘my IXXI’ account though. Simply create an account by clicking on login at the top right of your screen. We will save your design for 45 days at most.

First of all, we advise you to change browsers. There is a possibility that your difficulties stem from there. In case you are working with Internet Explorer you will need a version higher than 8. Otherwise, Mozilla Firefox or Google Chrome are good alternatives.

If this doesn’t help, you can easily request a new password. You can do this by clicking on the ‘Forgot my password’-button.

In the explainer video we guide you step by step through the easy design and ordering of an IXXI. 

"Order Directly IXXI's" are fixed-size products, which can be ordered directly. They are marked with a grey ‘sticker’ in IXXI’s collection. These products were designed especially by and for IXXI and can, for example, be printed on both sides or provided with a special, modular option. This is also where you’ll find a series of unique ‘pixel’ products.

For sure! Go to ‘products’ and there you’ll find supplementary order and parts. IXXI refill is exclusively used to order cards. You may order separate cards with your own image material or with image bank images. They’re available starting from 2 cards.

If you go to 'tools', you will also find additional connecting pieces, tesa Powerstrips and blank images.

Yes you can, this is the joy of IXXI! When you choose a repeat order, you only order cards (without any tools). This can be done from as little as two cards at €12,95 a piece. You exchange the old cards for the new ones and your IXXI is up to date again!

Perhaps the order confirmation ended up in your spam or junk mail. Have you checked? If you can’t find it there, please send us an e-mail. 

That depends on two factors: the type of product and its size. After you’ve selected your product, you’ll be asked to provide the measurements. The calculator will indicate the corresponding price. IXXIs from the special collection have a fixed size and price. IXXI is available starting from € 33.50 (60 x 80 cm).
Please pay attention: the prices do not include shipping costs.

The costs for shipping in the Netherlands, Belgium and Germany are € 3,95. For delivery in other countries, click here.


IXXI cannot be held responsible for additional costs such as taxes or import-/customs taxes that apply outside the EU. These costs will have to be paid directly by the customer, at all times.

In case you chose to pay afterwards through Klarna, then things are a bit different. As soon as your IXXI has been shipped, you will receive a digital invoice from Klarna. You will have 14 days tot pay this invoice into the account number stated on the invoice. Through My Klarna, you can get a complete overview of invoice or payment. Any other questions about the invoice or payment? Get in touch with Klarna.

An IXXI gift code can be entered whilst at the online shopping basket. Here. you will see a special header with the text ‘Do you have a gift code? Click here’. The discount will automatically be deducted before you start the payment procedure.

You can expect your IXXI to be delivered 4 or 5 days after you placed your order. Click here for an overview for shipment costs per country. 

Please click here for an overview of all the countries IXXI delivers to and the accompanying shipping costs.

When you are ready to hang up the IXXI, we recommend that you read the instructions carefully beforehand. Have you lost the instructions? Watch the demo or read the instructions here.

An IXXI is supplied with a standard hanging system: a hanging tool, Monos, tesa® Powerstrips and drawing pins. Click the IXXI together using the click stick and cut and use the hanging tool to hang up the IXXI. Mount the Monos to the wall using the tesa Powerstrips and drawing pins if necessary.

TIP: Do you have a dark coloured IXXI? Then use gloves when you click your IXXI together to prevent any fingerprints.

Do you have an IXXI with a transparent hanging strip? This works slightly differently. Click here to see the demo.

Beneath the Mono, a piece of the tesa Powerstrip is visible. The Mono will come loose by gently pulling on this piece of the tesa Powerstrip.

The tesa Powerstrip sticks to the topcoat (e.g. plaster) of your wall. Be mindful to detach the Powerstrip with utmost care by slowly pulling it in a downwards direction. Keep the tesa Powerstrip parallel to the wall instead of pulling it towards you. Use your other hand to keep the Mono in place.

IXXI cards are made of a strong material that doesn’t crease. If light force is applied to remove the cards from the connecting pieces, they won’t get damaged. It is recommended to push the connecting piece in the opposite direction. 

An IXXI is delivered with a standard hanging system: a hanging strip, Monos, tesa Powerstrips and pushpins.
The tesa Powerstrips affix best to a smooth, clean, hard and nonporous surface. With the pushpins, the IXXI can be attached on rough plaster, rough cement paint or vinyl wallpaper.

Besides the accessory tesa® Powerstrips, there are also special tesa® Powerstrips for textured walls available. These are called tesa® Powerstrips for plaster. They stick better to textured surfaces and can be bought in most hardware stores.

As an alternative to the hanging tool, you could also choose to mount the IXXI to a thin wooden strip. Drill holes and screw the strip to the wall, then mount the Mono to the strip using the hanging tool as described in the instructions.

Once your order has been placed it cannot be cancelled. 

IXXI offers you the possibility to create your own unique wall decoration. The size is up to you; position the image as you like and select a color for the connecting tools.
A unique product originates, entirely composed according to your wishes.
Concequently, IXXI’s which are created with the help of our online module can not be returned.
On the other hand, our Order Directly IXXI's have fixed dimensions and can not be customized. Therefore, these IXXI’s can be returned. These IXXI's are recognizable by the black ‘Shopping Cart’ button.



You can contact us within 14 working days after receiving your IXXI to discuss the further handling. Your e-mail will be processed within one working day. The amount paid will be refunded within 5 working days after receiving the IXXI back. Shipment costs for returning will be for account of the buyer.
Did you buy your IXXI somewhere else than in our web shop? Please contact the relevant seller.

If the design, material or production of the product is flawed, you are entitled to have the product repaired by IXXI. Or, if product repair is not possible, you are entitled to have it replaced by IXXI.

IXXI does not guarantee that its supplied products can resist ultraviolet radiation or any other environmental factors.

No warranty applies to damages arising from the incorrect use or application of the products supplied.

The proof of purchase (the order confirmation upon payment) is the certificate of guarantee. If repair or replacement is not possible, IXXI is entitled to repudiate the agreement and to credit you for the entire sum.

The IXXI cards are made of synthetic material, which might cause cards to stick together. Did you check if the missing card wasn’t just stuck to another one?

If this is not the case, please contact us and send a picture and order number. We will gladly help you out.

The hanging strip is used as a container for the I-connectors, which is why it does not immediately stand out.

If this is not the case, or if something else is missing, please contact us and send a picture and order number. We will gladly help you out.

Please note: when placing a repeat order, you only order cards. No tools are included. Should you need additional tools, then you can order those here.