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The IXXI cards are 0.3 mm thick and are made of high-quality synthetic paper. This material is water proof, UV resistant and does not tear or warp.

The print can however discolor when it is frequently exposed to UV-light.

The cards are available in the following formats:

Collage: 20x20cm or 10x10cm

Enlargement: 20x20cm

Pixel: 14x14cm or 10x10cm

Due to cutting margins and available tools, it is not possible to combine 10-10cm and 20-20cm cards within one IXXI Collage.

The fixed format IXXIs have a fixed size and colour tools and can be ordered without entering the IXXI module.

Straight from our stock to your home! They are marked with a "fixed format" logo in IXXIs collection. Some Direct Order IXXIs include an extra touch such as double-sided prints.

The fixed format IXXI's are only available in the sizes offered (which means they can also be returned in original and unclicked condition in the packaging).

We advise to clean your IXXI with a dry or slightly wet cloth.

Note: dot gently over the material. If you press too hard during cleaning, the ink can fade. It is important not to make a rubbing motion.

When you are going to hang the IXXI, we recommend that you read the manual carefully beforehand. Lost the manual? View the demo or manual here.

TIP: do you have a dark IXXI? Use gloves while clicking your IXXI together to avoid fingerprints.

Do you have an IXXI with a transparent hanging strip? Then it works slightly differently. Click here for the demo.

IXXI cards are created from strong material that does not crease. When removing the card connectors they are not damaged if you use light pressure.

The tesa® Powerstrip sticks to the top layer (e.g. stucco) of your wall. Part of the tesa® Powerstrip sticks out under the Mono. Carefully remove the tesa® Powerstrip and pull it down slowly and gently, instead of towards you. Hold the Mono in place with your other hand.

The Tesa* Powerstrips adhere best to a smooth, clean, hard and non-porous surface. Additional use of the drawing pins also makes the hanging system suitable for rough plaster, textured paint or vinyl wallpaper.

Please note: interaction can occur between the wall and the Tesa* Powerstrips, so that the powerstrips do not adhere. This happens on greasy walls or walls with silicon paint. Recently painted or plastered walls may affect adhesiveness. We recommend waiting at least 4-6 weeks after painting before hanging your IXXI.

Rough wall / Spachtelputz plaster: besides the Tesa* Powerstrips supplied, Tesa* Powerstrips for plaster are also available. These strips adhere better to these types of walls and can be purchased in various DIY stores.

As an alternative to the hanging tool, you could also choose to mount the IXXI to a thin wooden strip. Drill holes and screw the strip to the wall, then mount the Mono to the strip using the hanging tool as described in the instructions.

Have you hung your IXXI and now find bubbles visible? They occur when the IXXI is not hanging straight. This can happen if the difference is only 1 mm. We recommend that you rehang the IXXI. To do this, you'll need new Tesa* Powerstrips

If you want to give your IXXI a new spot, you will need to remove the Tesa* Powerstrips from the monos - they can only be used once. The Hanging Kit contains Tesa* Powerstrips, monos, a hanging tool, drawing pins and a click tool - everything you need to rehang an IXXI on your wall.

Do you also need X-tools and I-tools to connect the cards? Then choose the Tool Kit. This Kit contains all the tools you need to connect the cards and to fix them on the wall.

Tip: when you order an IXXI you can order extra Tesa* Powerstrips via the Pop-up in the module. This enables you to hang or reposition your IXXI easily.

Each IXXI is suitable for hanging outside. The cards are made from high-quality synthetic matt material. This material is waterproof, UV-resistant and does not tear or warp. If you also secure the bottom of the IXXI with monos, you don't need to worry about it blowing away.

You can choose for the Outdoor kit if you want to hang your IXXI outside. This kit contains 5 screws and 5 plugs. You alternately attach a Powerstrip and a screw. Here you can see how to attach your IXXI outside.

Note: Frequent exposure to UV light can affect the print over time.

Want to expand your IXXI Collage with new photos? The best way is to design a new IXXI. You'll receive the tools required to click the cards together and to your current IXXI.

Watch the demo here to see how to do this.

Does your IXXI have a transparent hanging strip? Then carefully remove it so that only the Monos are left hanging on the wall. Next, use your hanging tool to expand the number of Monos on the wall.

Please note: Combining the 10x10 cm and 20x20 cm cards in 1 collage is not possible!

Want to exchange your 'old' photo for a new one? Ordering individual cards is possible. They are available for your own personal images or images from IXXI's collection.

The Original cards, 20x20cm, are available from 1 card for €7.95.

The Mini cards, 10x10cm, are available from 2 cards for €7.95.

You can find Hanging Kits and Tool Kits under Tools & Extras.

An IXXI gift card is valid for three years. This applies to e-mail gift cards as well as postal gift cards.

Sure you can! In case you’ve spent less than the amount on the gift card, the remaining amount will still be available. You can just use the code for a next order.

Do you have multiple gift cards? Not a problem! You have the option to enter multiple gift codes during payment.

Watch the step-by-step demo here to learn how the IXXI module works.

The module consists of four steps:

1. Choose your format

2. Select your photos then drag and drop them into the IXXI 

3. Personalise your IXXI using different editing options (filters-frames-zoom in/drag & drop)

4. Choose the colour tools 

When you double click on the relevant photo in the module, the 'edit' button turns blue. Clicking on it takes you another step 'deeper' into the module. You can zoom in and drag & drop the photo here.  You can also choose Filters and Frames. Please note: If you're still going to exchange and modify your photos then the filters and frames will be lost. So we advise using these options last. 

You can use the following image formats to create an IXXI: jpeg, jpg and png.

Quality requirements enlargement

Enlargements are possible with 20x20 cm cards. For the best results, use an image that has between 500 and 1000 pixels for each card. For example: If your image is five cards wide (100 cm, each card measuring 20 cm x 20 cm), then the image should be between 2,500 and 5,000 pixels.

Quality requirements Original collage

With an IXXI Collage the same requirements apply as for an enlargement. you will get the best result when the image has between 500 and 1000 pixels per card.

Quality requirements Mini collage

The best result for a Mini Collage is when the image is between 280 and 500 pixels per card. If no warning (red exclamation mark) is given in the IXXI module, your image has sufficient technical quality. If a warning does occur, it means that your images have insufficient quality. Basically: the image quality of the photo is too low and the images will therefore be pixelled or grainy when printed.

In addition to the technical quality, make sure you check the visual quality: is the photo sharp? This is not measurable in the module so you should quickly check this by zooming in closely on your PC or smartphone. 

You'll find everything you need to know about the requirements for image quality here. Still not sure? Feel free to contact us!

What action can I take if the module displays an exclamation mark?

• Use a photo with a higher resolution/the original file. Screenshots and photos from Facebook/Instagram/WhatsApp are automatically compressed.
• If you have chosen to zoom in the photo, then try zooming out as well.
• Try using the photo in a smaller size, as it is probably more suitable fir a smaller IXXI size with the number of pixels.

If no warning (red exclamation mark) is given in the IXXI module, your images have sufficient technical quality.

Unfortunately, we are not able to measure the visual quality. (This is also true for other photo suppliers/products). The visual quality simply means whether or not the photo has been taken sharply. You can check this yourself by zooming in closely to the original photo (not in the IXXI module, but on your own computer).

Have you used a black and white filter and do you want to reorder cards? When you order new black and white cards, they may differ from the existing cards. This is due to the color structure; to get a deep color, it is built up by several colours. In one print, a different color may predominate slightly more than in another print.

In addition, over time, sunlight may also have affected your existing cards, so you will also notice a difference.

It is possible that you receive your IXXI with a minimal colour difference. One reason for color difference is the setting of your screen. The same photo may look slightly different with different screen settings.

The colours are automatically converted to CMYK colours in the printing process. Due to this process and your monitor settings, (bright) colours on your screen may differ slightly from the final print. For example, they may appear darker.

You can quickly create an IXXI account in which you can save your IXXI designs. You can easily create this under the login heading. Your design will be kept for a maximum of 45 days.

We recommend switching web browsers first. There is a possibility that the difficulties are caused by this. If you are working with Internet Explorer, a version higher than 11 is required. In addition, Mozilla Firefox or Google Chrome are a good alternative. Sometimes clearing the cookies and history can also help.

If this doesn't help, you can easily request a new password. You can do this via the "forgot password" button.

It is not necessary to log in to place an order.

That depends on two factors: the type of product and its size.

After you’ve selected your product, you’ll be asked to provide the measurements. The calculator will indicate the corresponding price.

The Direct Order IXXIs have a fixed size and price.

Please note: the prices in the IXXI module exclude shipping costs. IXXI is not responsible for additional costs such as taxes or import and customs charges that are calculated outside the EU. These costs must be paid by the customer at all times.

The costs for shipping in the Netherlands are € 4,95 euro. For Belgium, France, Germany, Austria, Denmark, Sweden, Spain and Portugal the shipping costs are € 5,95.

For delivery in other countries, click here.

Please note: 
IXXI cannot be held responsible for additional costs such as taxes or import-/customs taxes that apply outside the EU. These costs will have to be paid directly by the customer, at all times.

In case you chose to pay afterwards through Klarna, then things are a bit different.

As soon as your IXXI has been shipped, you will receive a digital invoice from Klarna. You will have 14 days tot pay this invoice into the account number stated on the invoice.

Through My Klarna, you can get a complete overview of invoice or payment. Any other questions about the invoice or payment? Then we advise to get in touch with Klarna.

The VVV Gift Card and the Huis & Tuin Gift Card are seen as payment methods. You can therefore enter both codes as a payment method at "payment" in the check-out.

You can redeem a maximum of € 50 of a VVV Gift Card or Home & Garden Gift per order. Is your gift card worth more? Then the remaining credit will remain on your card and you can use it with your next order.

You can expect to receive your IXXI within 3 - 5 working days after placing your order. Each package is shipped with a Track & Trace code so that you can follow the shipment directly online.

Did you order a digital gift card? You'll receive it in your mailbox immediately! Physical gift cards are sent out the next working day.

Please click here for an overview of all the countries IXXI delivers to and the accompanying shipping costs.

Once your order has been placed it cannot be cancelled or changed. 

Fixed size IXXI

Do you have an IXXI in a fixed size and is it unused (i.e. not clicked together) and in the original packaging? Then you can return it, as it has a fixed size which is not possible to customise. You can see this from the black box with the description 'fixed size'.
Please contact us within 14 days of receipt to arrange the return of your IXXI. Your request will be handled within 1 working day. The full amount will be refunded to your bank account within 5 working days after receipt of the return. Shipping costs for the return must be paid by the purchaser. These IXXI's are marked with a "fixed format" logo.

Custom-made IXXI
An IXXI designed by you is unfortunately non-returnable. IXXI makes it possible for you to design your own, unique wall decoration. You choose the sizes, image position  and select the colour tools. This creates a unique product to match your personal taste. For this reason, IXXIs that you create in this way using our module cannot be returned.

If the design, material or production of the product is flawed, you are entitled to have the product repaired by IXXI. Or, if product repair is not possible, you are entitled to have it replaced by IXXI.

IXXI does not guarantee that its supplied products can resist ultraviolet radiation or any other environmental factors.

No warranty applies to damages arising from the incorrect use or application of the products supplied.

The proof of purchase (the order confirmation upon payment) is the certificate of guarantee. If repair or replacement is not possible, IXXI is entitled to repudiate the agreement and to credit you for the entire sum.

Your IXXI will be delivered with the following components: 

Is one of your IXXI cards missing? The material is synthetic, which means that they sometimes stick together. Have you checked all the cards thoroughly? They may be stuck together.

Is this not the case or is something else missing? Then please contact us. Send a photo and your order number and we'll assist you further.

Please note: if you order a card refill, you are only ordering the cards. No tools are supplied. Should you need additional tools then please order here.